Remote Customer Service Representative Job Description: Salary, Duties, & More CLIMB

Remote Customer Service Representative Job Description: Salary, Duties, & More CLIMB

You should always be prepared to answer any questions or address any concerns they may have. These pieces of information are very important because customers may contact you for inquiries about a product, service, or feature. You come off as naive and dull if you don’t have the answers to these simple questions. However, completing an online course is another excellent way to get experience. These courses will test your skills in customer service and teach you how to develop them. While doing this, you can also volunteer in some retail pop-ups.

Most positions will not require a college degree, but many do require a high school diploma. Problem-solving skills to address customer complaints and issues. This is just a list of basic requirements, and each company may have more items that are needed in order to complete the job from home.

Call Center Agent

And most important of all, your customers will enjoy a first-rate service without any exception. Companies that do use chat are benefitting greatly as they are able to manage an unprecedented demand.

  • Running a successful remote customer support team, or any remote team for that matter, all starts with hiring the right people.
  • You will need childcare in order to work your full shift, as it can be a fast-paced environment that requires your constant attention.
  • If you can demonstrate just that, you’ll be on your way to becoming a remote customer service representative.
  • According to Flexjobs, an increasing number of businesses are looking to hire remote customer service representatives, and the job is expected to grow by 18% by the end of the year.
  • Give them advice, tell them mistakes you might have made, and just be a generally good source of knowledge and information.
  • In most cases, remote customer service jobs typically require you to work in shifts, and you will earn a hourly wage.

The circumstances surrounding traveling to an office every day can have a considerable influence on many people’s decisions to accept or decline a job offer. Major considerations include the cost of commuting to and from work and how much productive time is lost due to the inconvenience of traffic. Working remotely empowers team members to be more productive in their spare time. Working from home requires a more committed effort to keeping your professional life organized. It’s easier for the lines to blur when you’re working in your personal space. Additionally, a remote customer service employee is expected to keep meticulous records of their calls, which requires sharp attention to detail.

FlexJobs Is SO Much More Than Just a Job Board

Inbound customer service positions handle incoming calls from customers. This type of representative will need to be prepared what is remote customer service to help with all types of queries, such as troubleshooting issues, product questions, placing orders, and selling products.

What does currently remote mean?

A remote employee is someone who is employed by a company, but works outside of a traditional office environment. This could mean working from a local coworking space, from home, at a coffee shop, or in a city across the world.

Although preexisting groups can offer you an immediate sense of community, you can also build your own. If you notice other home-based customer service employees on social media, reach out to make a personal connection. Ask if they would be interested in participating in a monthly online hangout. There’s an opportunity to explore a few more technologies that might accelerate the remote support team’s performance.

REMOTE Customer Service Rep

You have to understand customers’ needs and clearly and effectively present information to them. There is a huge possibility that you will encounter various clients from various walks of life, especially if you are working for a service-based company. These training courses are important for a better and clearer idea of what to expect as a customer service rep. You cannot perform well in a role if you have no idea about it. In this position, there are two types of training you need.

Whether you’re just starting in the field or you’re a long-time customer service champion, check out this master list. Working remotely means you have endless options about where and how to live. Nomad List connects you to a community of people and tools that can help you find your way, no matter whether you want to stay in one spot or travel the world. Their website covers everything from cool cities to flights and local meetups.


Some companies may require experience to get started, and some may require knowledge in certain subjects (I.T., finance, etc.). In order to get started with an at-home customer service job, you will require a few things at your home. So you’ve just been overloaded with information, but here we will summarize some of the most important takeaways on why coaching your customer service team to increase productivity is important. Chances are, there is no way they are able to solve all customer issues that quickly, and are likely not sufficiently answering all the customers questions. If you suspect that is the case, you can likely go into your CRM software and see if customers are calling in again to get questions answered. If you have a physical office location, fly them in and hold in-person training and team building sessions.

what is remote customer service

It’s a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks.

Customer Success Manager (EMEA)

And the hiring gold rush for remote customer service jobs shows no signs of slowing down. Employees who work remotely often feel that they have a better work-life balance. Allowing employees to work from home can relieve some of the stress that comes with an office job, like worrying about kids at home or feeling like too much time is spent at work. Happier remote customer service employees are more likely to give their best effort and stay in the company. There can be lots of time saved and efficiencies gained when employees work remotely.

You want your employees to be emotionally invested in your company. When employees care about their job and their colleagues, your productivity, customer happiness, and possibly even your company’s earnings will increase. Give your new employees access to a repository of recorded customer conversations. When you back up your core customer service philosophy with real-life examples, it becomes easier for them to understand how to action these values.

Advice for Succeeding in a New Remote Customer Service Job

If you can’t find any open roles with the company at that moment, return in a few weeks or reach out to the recruiting team with your resume. You can use the company’s website and social media handles as sources for your research. Always thoroughly research any company you are applying for and the industry they are in. Employers like when job candidates do their homework before applying for any open position. Employers and job recruiters use your resume to determine if you are fit for the role or not. This role involves you effectively communicating information to the customers.

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Support Hero

With the benefits of remote customer service work fresh in mind, your next thought might drift to wondering if you have what it takes to be hired for this type of role. Luckily, there isn’t much formal education that the career requires. Below are a few of the many positives to working a remote customer service job. Every business strives to make their customers consistently happy, but they still need their most interpersonally-inclined employees on the frontlines for when expectations aren’t met. That’s where the responsibilities of remote customer service personnel come into play. Some customer service jobs may allow you to negotiate a remote work schedule even if they aren’t listed as remote.

what is remote customer service

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